Tag Archive: influence analysis

Social CRM in Healthcare: New millennial challenges in a ponderous regulatory environment

This is an excerpt from an article printed in SOCAP CRM Magazine found here. The article was co-authored by Steve DeLabio, Strategic & Analytic Consulting, Epsilon. As marketers in the pharmaceutical industry continue to evaluate Social CRM, solutions must be modified to address existing issues that are exacerbated by rapidly[…]

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The Year In Customer Care

The Social Customer recently published its crowd-sourced eBook called The Year in Customer Care. The book is a compilation of 2010 blog posts voted on by TSC readers. As 2010 draws to a close, I’m posting this to share this collection of insightful commentary with you. And, to entice you,[…]

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The Experience Matters.

As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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