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Tag Archive: Customer Service
What Difference Does 5 Years Make?: Millennial Channel Preference
How have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?
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Trust Us, You Need to Know These 5 Contact Center Trends
Contact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.
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Adverse Events: Not Just a Concern for Healthcare
Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.
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Integrate Social Media into Your Customer Care Service Model
Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.
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3 Keys to Handling a Product Recall
Despite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone, food-borne illness sickens 48 million people (or 1 in 6), sending 128,000 to the hospital and resulting in 3,000 fatalities.[…]
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Saying YES to Excellence this Customer Service Week
As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]
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Finish What You Start
I recently returned from the Wood family version of European Vacation. Fortunately, without the Griswold misadventures and that hilarious London loop over the Lambeth Bridge in that yellow Austin Maxi! Vacations foreign or domestic, at least the ones far from home, make you completely dependent on local restaurants and cafés[…]
Read MoreTake a Step Back and Look. The World is Changing Around You.
We are often too busy to have the time to take a step back and see what is going on around us. There are macroeconomic, demographic, social and climate trends that are going to have a major impact on how we support patients and consumers in the not-so-distant future. Exploding[…]
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The Old Enriched By The New
SOCAP International 2013 Annual Conference October 27 – 30, Scottsdale, Arizona In a land of timeless natural wonders—the breathtaking Arizona mountain views, the amazing red rock formations of Sedona, and the simple beauty of the Scottsdale desert — over 500 conference attendees met for the 2013 SOCAP International Annual Conference.[…]
Read MoreThe Experience Matters.
As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.
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