Tag Archive: customer experience

Going Mobile: Creating Experiences that Matter with the Avaya Mobile Experience

Read how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.

Proactive Patient Engagement for Driving Value-Based Care

Healthcare organizations have a financial incentive to deliver value-based care throughout the entire patient journey. Proactive patient engagement supports this delivery model in several ways.

Using NPS to Improve the Customer Experience in Japan

A look at Net Promoter Score (NPS), and its use in the Japanese contact center industry

Saying YES to Excellence this Customer Service Week

As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]

Finish What You Start

I recently returned from the Wood family version of European Vacation. Fortunately, without the Griswold misadventures and that hilarious London loop over the Lambeth Bridge in that yellow Austin Maxi! Vacations foreign or domestic, at least the ones far from home, make you completely dependent on local restaurants and cafés[…]

Take a Step Back and Look. The World is Changing Around You.

We are often too busy to have the time to take a step back and see what is going on around us. There are macroeconomic, demographic, social and climate trends that are going to have a major impact on how we support patients and consumers in the not-so-distant future. Exploding[…]

The Experience Matters.

As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.