Tag Archive: consumer

What Can You Learn From Other Industries?

My role at Telerx provides me the wonderful opportunity to spend time with our clients discussing best practices and service innovations. Our clients are hungry to learn what others are doing. Sure, they would like to know what competitors are up to, but the most interesting conversations lately have been[…]

3 Keys to Handling a Product Recall

Despite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone, food-borne illness sickens 48 million people (or 1 in 6), sending 128,000 to the hospital and resulting in 3,000 fatalities.[…]

Saying YES to Excellence this Customer Service Week

As members of the customer care community, we are celebrating Customer Service Week at Telerx this week. In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who[…]

Take a Step Back and Look. The World is Changing Around You.

We are often too busy to have the time to take a step back and see what is going on around us. There are macroeconomic, demographic, social and climate trends that are going to have a major impact on how we support patients and consumers in the not-so-distant future. Exploding[…]

Preparing for the Consumer Impact of Your Recall

I arrived in Washington DC for day 1 of the CBI Product Recalls Summit and heard a lot of great information regarding the internal preparation for recalls. I even participated in a mock recall exercise, which was very enlightening. My presentation, in collaboration with Richard Petruschke of Novartis Consumer Health[…]

The Experience Matters.

As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.