Service Desk & Deskside Support

Life Science industry expertise paired with flexible staffing models gives you the freedom to choose the structure that best meets your needs

Service Desk Support

Our solutions provide a 24×7×365 single point- of- contact support for all your software and hardware needs, inquiries and issues.

Our global service desk is staffed with highly-skilled support professionals who provide ongoing service desk, data administration and maintenance services in more than 30 languages. Each of our operations centers across the globe are ISO 9001:2008 certified and equipped with a single infrastructure.

• 24/7/365
• Multi-channel
• Multi-lingual support
• Enterprise and business application support
• Tier I and II integration
• Specialty support models

Deskside Support

Our industry-leading support services help office-based workers improve their overall technology experience and allow them to focus on mission-critical business goals.

We specialize in handling hardware and software requests as well as user account management across all applications, including off-the-shelf tools, customized applications, and configured third-party vendor applications.

Our on-site deskside support professionals quickly resolve cases escalated from the help desk and provide IMAC (Install, Move, Add, Change) services.

Support Services include:

• Hardware Support: PC and printer/fax/scanner configuration and break-fix services, including mobile device support for iPads/iPhones, Blackberry, Windows Phone and other devices.
• Software Support: Application support, including user administration, new hire set-up and termination processing, and escalated troubleshooting of commercially available software, client-specific software, and web portals/applications.
• Application, Email and Network Access Administration: Connectivity troubleshooting and networking support for all company applications from any location. User account management, customer access level administration and external vendor support for all business applications.