Technology Enablement

Improve your field and office-based workers’ overall technology experience

Are you losing productivity because your professionals have to take time out of their day to deal with minor software and/or hardware issues? Time and money are slipping away as you try to identify not just the right point of contact, but one that speaks your language.

To keep up with the pace of the industry, you need 24×7 issue resolution and professional multilingual support at your fingertips.

HCL Technologies is the leading provider of technical support services for life sciences companies worldwide. In fact, half of the world’s top 50 pharma companies rely on us for technology support. We provide a 24×7 single point of contact solution for all your software and hardware needs, inquiries and issues – in more than 30 languages.

Explore our Technology Enablement solutions, including:

• Service Desk & Deskside Support
• Specialty Salesforce and Clinical IT Support
• Remote Hardware Depot & Kitting

Check what our clients are sharing on the Gartner Peer Review Insights platform:

“Strong experience leads to a consistent level of customer satisfaction with our end user.”

– Senior Manager – Client Support in the Manufacturing Industry

“Customer focused and dedicated to being a partner.”

— End User Support Manager in the Services Industry

“Responsive, trusted, and knowledgeable partner to work with.”

-Director in the Manufacturing Industry

“Great service delivery, effective process execution, overall very satisfied”

— Senior Director, IT Infrastructure in the Manufacturing Industry

“Ten years and the relationship is stronger now than ever.”

— Director, Customer Care in the Services Industry

“High performing, high quality vendor that takes ownership”

— Manager in the Manufacturing Industry

Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Logo is a trademark and service mark of Gartner Inc. and/or its affiliates and is used herein with permission. All rights reserved.