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Robust adverse event and product quality complaint intake, on a global scale

The intake of adverse events requires not only careful patient and HCP interaction, but also strict adherence to internal procedures and government regulations. With our long-running history of providing industry leading medical information services to patients, our highly skilled specialists have honed their ability to discover and collect adverse events and product quality complaints.

Our global contact centers allow for comprehensive adverse intake via multiple channels— including the traditional channels of phone, secure fax, texts from mobile devices and secure email, as well as mobile apps, social networking and partner hubs.

HCL Technologies incorporates multi-channel technologies and strict regulatory guidelines to collect crucial pharmacovigilance data associated with each and every interaction for analysis and compliance, on a global scale. Our diverse healthcare experience in human and veterinary biopharmaceuticals, OTC and medical devices is punctuated by a consistent track record of outstanding audit performance.

Monitoring Social Media for Adverse Events

As an expert in patient and healthcare provider engagement, HCL has a deep social experience and expertise managing regulated brands. We understand the pharmaceutical industry’s concerns, as well as your patient’s growing expectation for answers in their preferred channel.

For this reason, we have designed a comprehensive, pharma-specific approach to identify, triage and report potential adverse events, product quality complaints and off-label posts in social media.