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Knowledgeable, empathetic counseling to keep your patients engaged

Patient adherence to physician orders and medication is essential to positive healthcare outcomes. And commitment on the part of the patient to their treatment plan is essential to their well-being.

HCL Technologies provides unique engagement strategies for counseling patients on the importance of staying on therapy. Our skilled health liaisons:

  • Profile patients for potential barriers to adherence, and seek the best channel(s) for engagement interactions including reminder messaging.
  • Support patients while on therapy with targeted interactions to ease their concerns and lighten the physical, social and emotional load that many treatments carry.
  • Utilize patient specific activities to motivate patients to set and reach target goals.
  • Develop dynamic, multi-touch point protocols that incorporate iterative learning strategies to enhance program effectiveness