Multi-Channel Engagement

Enhance the patient experience with high-quality, omni-channel engagement

In addition to live agent support and counseling, our multi-channel technologies allow for innovations in patient adherence. Our SMS messaging delivers a combination of information such as medication reminders, alerts, symptom status and health tips, and social media monitoring and outreach to identify patients interested in formal adherence programs.

Our programs are equipped with a fully validated case management solution – Max Case Management– that supports full multi-channel communications. It provides inbound and outbound interaction queues, intelligent workflows that anticipate customer needs, and engagement reminders. We work with you to develop customized, dynamic scripting that meets privacy and Office of Prescription Drug Promotion (OPDP) requirements, while providing optimal patient engagement and adherence.