Global, multi-channel, multi-lingual operations providing best-in-class medical inquiry management

HCL Technologies has been providing medical information to healthcare providers and patients on behalf of the top pharmaceutical companies. Our skilled agents, many of whom are healthcare professionals, are highly qualified and trained to recognize and document Adverse Events and Product Quality Complaints.

Our global, multi-channel, multi-lingual contact centers provide the flexibility for patients, healthcare providers and pharmaceutical reps to seek answers to their medical information inquiries, in the channel of their choice.

Medical Information Contact Center

We enable our customers to effectively and empathetically deliver medical information to consumers, while helping our clients better understand their target market, control costs and compete more effectively.

As the leader in developing and enhancing patient relationships, we offer integrated solutions from our global, multi-channel, multi-lingual contact centers, tailored to deliver uniquely personal experiences .We deliver these solutions with empathy and sensitivity to specific life stage and disease state needs.

  • Experienced Healthcare Professionals on Staff
  • Multi-Channel Capabilities
  • 130+ Brands and 25+ Therapeutic Areas Supported Including:Aesthetics, Animal Health, Cardiovascular, Connective Tissue, Dermatology, Endocrinology, Gastroenterology, Geriatrics, Hematology, Immunology, Infectious Disease, Liver Disease, Medical Devices, Neurology, OTC Products, Oncology, Ophthalmology, Pain Management, Pediatrics, Pulmonary, Rheumatology, Supplements, Urology, Women’s Health