Transforming Customer and Employee Experience Through Artificial Intelligence and Automation

Advances in technology like Artificial Intelligence present opportunities for companies to improve the customer experience of the always-on consumers, and the process-driven organizations. HCL Technologies presents MAX – an AI solution that leverages natural language processing, machine learning and intelligent automation to drive successful interactions, enhance consumer insights and drive process efficiencies.

MAX Actionable Insights is a powerful consumer analytics platform that transforms unstructured consumer interaction data into targeted insights  through:

  • Call transcription technology
  • Advanced analytics engine
  • Insights visualization platform

MAX Engage is an automated interaction solution – facilitating intelligent dialogue between people and systems:

  • Personalized proactive and reactive interaction
  • Back-end task completion
  • In-channel escalation
  • Continuous system training

MAX Translate is a real-time translation solution that delivers local language support from anywhere in the world through any written channel.

MAX Case Management is a cloud based dynamic case management solution providing:

  • 360◦ view of the patient journey
  • Intelligent workflows with customized scripting and automation
  • Seamless system integration to manage complex interactions

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