Transforming Customer and Employee Experience Through Artificial Intelligence and Automation
Advances in technology like Artificial Intelligence present opportunities for companies to improve the customer experience of the always-on consumers, and the process-driven organizations. HCL Technologies presents MAX – an AI solution that leverages natural language processing, machine learning and intelligent automation to drive successful interactions, enhance consumer insights and drive process efficiencies.
MAX Actionable Insights is a powerful consumer analytics platform that transforms unstructured consumer interaction data into targeted insights through:
- Call transcription technology
- Advanced analytics engine
- Insights visualization platform
MAX Engage is an automated interaction solution – facilitating intelligent dialogue between people and systems:
- Personalized proactive and reactive interaction
- Back-end task completion
- In-channel escalation
- Continuous system training
MAX Translate is a real-time translation solution that delivers local language support from anywhere in the world through any written channel.
MAX Case Management is a cloud based dynamic case management solution providing:
- 360◦ view of the patient journey
- Intelligent workflows with customized scripting and automation
- Seamless system integration to manage complex interactions
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