Artificial Intelligence & Automation

Transforming Customer and Employee Experience Through Artificial Intelligence and Automation

Advances in technology like Artificial Intelligence present opportunities for companies to improve the customer experience of the always-on consumers, and the process-driven organizations. HCL Technologies presents MAX – an AI solution that leverages natural language processing, machine learning and intelligent automation to drive successful interactions, enhance consumer insights and drive process efficiencies.

MAX Actionable Insights is a powerful consumer analytics platform that transforms unstructured consumer interaction data into targeted insights  through:

• Call transcription technology
• Advanced analytics engine
• Insights visualization platform

MAX Engage is an automated interaction solution – facilitating intelligent dialogue between people and systems:

• Personalized proactive and reactive interaction
• Back-end task completion
• In-channel escalation
• Continuous system training

MAX Translate is a real-time translation solution that delivers local language support from anywhere in the world through any written channel.

MAX Case Management is a cloud-based dynamic case management solution providing:

• 360◦ view of the patient journey
• Intelligent workflows with customized scripting and automation
• Seamless system integration to manage complex interactions