Webinar: Improving Design and Delivery of Omni-channel Patient Adherence

October 18, 2016

TIME: November 17th, 10:00 am EST

With the shift from product-centricity to patient-centricity, the importance of leveraging the “always on” patient communication channels of choice, has never been greater.

Join C3i Healthcare Connections and Pega Systems for an interactive webinar to learn how to effectively engage patients and drive adherence programs by balancing human interactions with scalable, cross-channel, decision-managing technologies.

Key takeaways:

  • How to scale patient-centric operations across brands and globally to ensure long-term and sustainable success
  • How to engage the patients in the channel and frequency that they prefer – not what is convenient for the industry – but maintain continuity across channels
  • How to effectively leverage technology as a component of a comprehensive yet flexible adherence program
  • How to capture a complete view of the patient – synchronizing context across multiple interactions, services, functional groups, and communication channels

Featured Presenters:

  • Ed Chase – Life Sciences Business Line Leader, Pegasystems


  • Susan Mattson – Senior Director, Account Management at C3iHC


Register NOW.


The Experience Matters.

As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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