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The Story of Self-Service Innovation is Featured in SOCAP Blog
August 22, 2017
Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road. Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee?
Frank Pettinato, GM/SVP Multi-channel Consumer Engagement at C3i Solutions, contributes to SOCAP’s blog with an interesting story that traces the history of self-service innovation.
Read the full article: “Piggly Wiggly to Chatbots in 100 years”
The Experience Matters.
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