Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road. Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee?
Frank Pettinato, GM/SVP Multi-channel Consumer Engagement at C3i Solutions, contributes to SOCAP’s blog with an interesting story that traces the history of self-service innovation.
Read the full article: “Piggly Wiggly to Chatbots in 100 years”
