Award honors Telerx’s Innovations in Omni-Channel Customer Engagement
KING OF PRUSSIA, Pa. (March 18, 2016) – Telerx, a leader in U.S. customer care services, and its life sciences division, C3i Healthcare Connections, earned two awards in the 10th annual Stevie Awards for Sales & Customer Service competition. Telerx won a Silver Stevie Award in the Best Use of Technology in Customer Service category for its Texting Solution and a Bronze Stevie Award in the New Contact Center Solution category for its multi-channel customer engagement platform.
“Customer service is the heart and soul of our organization as we work with leading brands to improve the consumer experience at every touchpoint,” said Linda Schellenger, president of Telerx. “The Stevie Awards showcase talent from across the globe, and to win multiple awards further demonstrates the strength and depth of the Telerx organization. Additionally, we are especially pleased that both our multi-channel customer engagement platform and texting solution were honored, as both solutions have been instrumental for clients to quickly adapt to changing market conditions and customer needs.”
The Stevie Awards for Sales & Customer Service honor the accomplishments of sales, customer service, and contact center professionals worldwide. More than 2,100 entries from worldwide organizations of all sizes and industry sectors were submitted to this year’s competition.
Telerx serves as a trusted partner, supporting clients 24/7 in over 100 countries with over 30 languages and handling more than 35 million interactions per year. Telerx’s industry-leading customer care solutions are backed by a strong network of customer care specialists, training programs and proprietary technology that provide added value to leading brands looking to manage and enhance the consumer’s experience with their brand.
For more than 30 years, Telerx, a subsidiary of Merck & Co., Inc., has provided customer and patient care services to Fortune 1000 companies in the pharmaceutical, healthcare and consumer packaged goods industries. Using advanced technology, the company takes a customized approach to create highly successful customer experiences for millions of consumers, patients and healthcare providers each year and provide valuable insights that help drive better processes and outcomes. More than 90 percent of the company’s clients are FDA-regulated. Headquartered in King of Prussia, Pa., Telerx has additional contact centers in Horsham, Pittston and Wilkes-Barre, Pa.; El Paso, Texas; Kings Mountain, N.C.; Morristown, N.J; Hyderabad, India; Sofia, Bulgaria; and Dalian, China. For more information, visit Telerx.com or connect via Facebook, Twitter and LinkedIn.