April 13, 2015
Awards honor Telerx’s Innovations in Social Media and Customer Service
Telerx earned three Stevie Awards in the ninth annual Stevie Awards for Sales & Customer Service competition, including a Silver Stevie Award in the Best Use of Technology in Customer Service category for Social InteraXions, and Bronze Stevie Awards in the Contact Center of the Year and Customer Service Team of the Year – Recovery Situation categories.
The Stevie Awards for Sales & Customer Service honor the accomplishments of sales, customer service, and contact center professionals worldwide. More than 1,900 entries from organizations of all sizes and industry sectors were submitted to this year’s competition.
“Customer service is the lifeblood of our organization as we work with leading brands to improve the consumer experience,” said Mike Brannan, Telerx Chief Innovation Officer. “The Stevie Awards showcase talent from across the globe and to win multiple awards further demonstrates the strength and depth of the Telerx organization.”
Brannan continued, “We are especially pleased that Social InteraXions, our leading edge social media support solution, was honored with a Silver Stevie Award. The consumer engagement environment is constantly changing as social media is further ingrained into the public’s psyche, influencing brand loyalty and interactions. Social InteraXions has been a game-changer for the way our clients strategically deploy their social media support and resolve consumer services issues through social channels. “
Social InteraXions provides the tools, methodology, best practices, processes, analytics, training and staffing to build and protect customer relationships in this fast growing channel. Telerx develops highly customized social media programs that help clients drive efficiency and control costs while maintaining a high level of quality — and ultimately increasing consumer engagement. Telerx’s expertise in handling sensitive consumer affairs and regulatory issues puts us in a unique position to provide outreach via social media channels in a thoughtful, effective and compliant manner.
Telerx serves as a trusted partner, supporting clients 24/7 in over 100 countries with over 30 languages and handling more than 35 million interactions per year. Our industry-leading customer care solutions are backed by a strong network of customer care specialists, training programs and technology that provide value to leading brands looking to manage and enhance their consumer’s experience.
As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.Contact Us