Telerx Achieves EHNAC Healthcare Network Accreditation

November 22, 2013

HNAP accreditation ensures adherence to health data processing standards and compliance with security infrastructure and integrity requirements

Horsham, PA, November 14, 2013 – Telerx, a U.S. based leader in consumer care, announced today it has achieved full accreditation with the Healthcare Network Accreditation Program (HNAP) for Electronic Health Networks (EHN) from the Electronic Healthcare Network Accreditation Commission (EHNAC). EHNAC’s HNAP accreditation recognizes excellence in health data processing and transactions, and ensures compliance with industry-established standards and HIPAA regulations.

Through a consultative review process, EHNAC evaluated Telerx in areas of privacy measures, systems availability and security infrastructure, as well as its process of managing and transferring protected health information (PHI), and determined that it meets or exceeds all EHNAC criteria and industry standards. As a result of completing this rigorous accreditation, Telerx has demonstrated adherence to strict standards and participation in a comprehensive and objective business evaluation.

“EHNAC HNAP accreditation lends a credible third-party endorsement to Telerx’s healthcare-related services,” said Barry Peters, Vice President of Corporate Compliance. “It demonstrates to our current and prospective clients our strict adherence to industry standards for handling sensitive data.”

“At a time of heightened regulatory concerns, it is responsible healthcare organizations such as Telerx that we applaud for taking the extra steps to ensure trust with all their stakeholders and customers that they’re adhering to the latest standards in privacy, security and confidentiality,” said Lee Barrett, executive director of EHNAC.

About Telerx
Telerx, a subsidiary of Merck & Co, Inc., offers complete management of complex and sensitive interactions in the healthcare marketplace including, access & reimbursement, pharmacovigilance, product recalls and critical events, quality and compliance, and patient assistance, among others. The company adheres to strict regulatory requirements and standard operating procedures related to the pharmaceutical industry. More than 90 percent of the company’s clients are FDA-regulated. Telerx has corporate headquarters in Horsham, PA, with additional contact centers in Allentown and Wilkes-Barre, PA, El Paso, TX, Kings Mountain, NC, and Little Falls, NJ. For more information visit and connect with us on Facebook, Twitter and LinkedIn.

The Electronic Healthcare Network Accreditation Commission (EHNAC) is a voluntary, self-governing standards development organization (SDO) established to develop standard criteria and accredit organizations that electronically exchange healthcare data. These entities include electronic health networks, payers, financial services firms, health information exchanges, medical billers, outsourced services, e-prescribing solution providers and direct trusted agents. EHNAC was founded in 1993 and is a tax-exempt 501(c)(6) nonprofit organization. Guided by peer evaluation, the EHNAC accreditation process promotes quality service, innovation, cooperation and open competition in healthcare. To learn more, visit or contact Connect with EHNAC on Twitter, YouTube, LinkedIn and Facebook.

For Media Inquiries:
Ela Voluck
For Telerx

The Experience Matters.

As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

Contact Us