Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road.
Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee?
Here’s an interesting story by our SVP, Multi-channel Customer Engagement Frank Pettinato where he traces the history of self-service. Read the full article in CustomerThink: “Piggly Wiggly to Chatbots in 100 Years”.
