“Piggly Wiggly to Chatbots in 100 years” by Frank Pettinato

July 26, 2017

Chatbots are here to stay and are quickly becoming the sound of doing business at home, in the office and on the road.

Who knew the chatbots self-serve pedigree could be traced back to a small grocery store in Memphis, Tennessee?

Here’s an interesting story by our SVP, Multi-channel Customer Engagement Frank Pettinato where he traces the history of self-service. Read the full article in CustomerThink: “Piggly Wiggly to Chatbots in 100 Years”.

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