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The Customer Contact Week (CCW) Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and customer experience performance.

Our client Pier 1 Imports was recently named Best-in-Class Contact Center at the annual CCW Awards presented in Las Vegas, Nevada. The “Best in Class Contact Center” category awards the center that has a clear service excellence strategy and contributes to the overall organization’s growth and profitability.

We are honored for the opportunity to work closely with Pier 1 to position customer experience as their competitive advantage and contribute to deploying innovative strategies for exceptional service.

Congratulations again on the well-deserved award!