With seemingly endless data fed into contact centers, coming from any and all source channels — phone calls, chats, emails, texts and social media — it is crucial to create the proper environment for all this incoming data to live.
Frank Pettinato, SVP and General Manager at Telerx shared in a recent article for CustomerThink three strategic ways to think about big data.
Read the full article in CustomerThink: 3 New Ways to Think Strategically About Big Data
