HCL Technologies Limited, a leading global IT services company, today announced the acquisition of C3i Solutions, a leader in multi-channel customer engagement services for the life sciences and consumer packaged goods industries, from Merck & Co., Inc., Kenilworth, New Jersey, U.S.A. (known as MSD outside of the US and Canada).
We are honored for the opportunity to work closely with Pier 1 to position customer experience as their competitive advantage and contribute to deploying innovative strategies for exceptional service.
These awards recognize companies that have implemented Avaya customer and workforce engagement solutions to significantly transform their business operations and improve customer service, employee productivity, organizational efficiency.
Telerx President Linda Schellenger was interviewed by Pharmaceutical Commerce.com about our planned acquisition of C3i. According to an article on NJBiz.com, “Telerx is in a buying mood” ContactCenterWorld.com featured the announcement. And there was some regional coverage as well, with the El Paso Times and The Intelligencer.
Read more
Telerx Wins a Top 50 Teleservices Agencies Award from CUSTOMER Magazine! This is the 19th consecutive year that Telerx has made the list of Top 50 Teleservices Agencies. The editors of CUSTOMER have ranked Telerx as a Top 50 Teleservices Agency because they were able to document, through verification letters from their telecommunications carriers, that they are one...
Read more
Pharmacovigilance expert, and Telerx blogger, Bart Cobert, has been recognized by the Drug Information Association (DIA) for his ‘thoughtful commentary’ on the DIA’s What Lies Ahead document. Check out the full post on DIA’s Collaborate to Innovation, Official Blog of DIA’s Therapeutic Innovation & Regulatory Science Journal. You can find more drug safety insights from...
Read more
Telerx experts featured in latest edition of Western PA Healthcare News! Check out the issue here. Tom Browning, our Director of Corporate Compliance, discusses Safeguarding Patient Data on page 15 and Kevin Connolly, our VP of Healthcare ConneXions, talks about Outsourcing Trends in Life Sciences on page 24.
Read more
Lauren Stewart, Telerx’s Vice President of Quality Standards & Internal Operations, is quoted in this month’s issue of PharmaVoice. She discusses making the importance of a “culture of compliance” in preparing for a successful FDA inspection. Check out the article here: Preparing for a Successful FDA Inspection
Read more
John MacDaniel, Telerx’s Sr. Director Voice of the Customer, wrote an article for the most recent edition of SOCAP’s CRM magazine. Read the full article here.
Read more
Tom Browning, Telerx’s director of corporate compliance, is featured in this month’s PharmaVoice magazine. Check out the article: ACA: A Data Sharing Perspective
Read more
HNAP accreditation ensures adherence to health data processing standards and compliance with security infrastructure and integrity requirements Horsham, PA, November 14, 2013 – Telerx, a U.S. based leader in consumer care, announced today it has achieved full accreditation with the Healthcare Network Accreditation Program (HNAP) for Electronic Health Networks (EHN) from the Electronic Healthcare Network...
Read more
Telerx President, Linda Schellenger, provided insight into her decision-making process for the August edition of SmartCEO magazine. Check out the article by clicking here.
Read more
Linda Schellenger, Telerx’s president was recently featured in The Philadelphia Business Journal’s CEO File. In the interview, Linda discusses everything from her favorite restaurant to her philosophy in business. To read the full article, please click here.
Read more
The Experience Matters.
As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.