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Featured News & Events
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HCL Technologies Acquires Life Sciences and Consumer Services Provider C3i Solutions
April 5, 2018
HCL Technologies Limited, a leading global IT services company, today announced the acquisition of C3i Solutions, a leader in multi-channel customer engagement services for the life sciences and consumer packaged goods industries, from Merck & Co., Inc., Kenilworth, New Jersey, U.S.A. (known as MSD outside of the US and Canada).
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Congratulations to Pier 1 Imports for Winning the Customer Contact Week Excellence Award for Best in Class Contact Center
June 26, 2018
We are honored for the opportunity to work closely with Pier 1 to position customer experience as their competitive advantage and contribute to deploying innovative strategies for exceptional service.
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C3i Solutions and Pfizer Consumer Health Win Bronze Stevie Award in the 2019 Stevie Awards for Sales & Customer Service
February 23, 2019
C3i Solutions was recognized for integrating the global consumer support at Pfizer Consumer Health for more than 13 major brands in 32 countries.
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C3i Solutions Receives 2019 CUSTOMER Magazine Product of the Year Award
March 20, 2019
Video Email Honored for Exceptional Innovation and Quality
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C3i Solutions Wins Avaya 2019 Customer Innovation Award
January 23, 2019
These awards recognize companies that have implemented Avaya customer and workforce engagement solutions to significantly transform their business operations and improve customer service, employee productivity, organizational efficiency.
events
Veeva European Commercial and Medical Summit 2019
Start: December 3, 2019
End: December 5, 2019
Barcelona, Spain
End: December 5, 2019
Barcelona, Spain
C3i Solutions, an HCL Technologies company, is a Gold Sponsor of the Veeva Commercial and Medical Summit in Barcelona.
news
Big Data Approach to Patient Engagement and Adherence
November 02, 2015
Kim Radefeld, our Sr. Director of Commercial Solutions Strategy, discusses role of big data in patient engagement and adherence in Pharmaceutical Commerce. According to Kim, combining high-quality patient-support services with comprehensive and continually updated analytics results in better outcomes. Read the full article here.
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Telerx/C3i Thought Leader Featured in PharmaVoice Article
January 12, 2015
Dan Brunetti discusses the rise of wearables in digital health.
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news
Modern Customer Service – Forbes Insight Report
January 12, 2015
Forbes Insight Report, based on interviews with Telerx SVP/GM of Consumer ConneXions, Frank Pettinato, and other industry leaders. Featuring quotes throughout from Frank, PDF attached.
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Telerx Thought Leader Featured in SOCAP CRM Magazine
December 19, 2014
Telerx’s Social Media Strategist, Phil Baumann, was recently published in SOCAP’s CRM Magazine. In the article, he discusses the FDA’s Social-Media Guidelines for the Pharma Industry. The insightful article can be found here.
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Telerx Patient Engagement Article Featured in Healthcare Business Today
November 05, 2014
Telerx’s Sr. Director of Healthcare Solutions, Kim Radefeld, was recently published in Healthcare Business Today. In the article, she discusses the impact of patient engagement on medical equipment usage. The insightful article can be found here.
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news
Telerx Expert Featured in Western PA Healthcare News
July 14, 2014
Theresa Zataveski, Telerx’s VP of Healthcare Solutions, discusses How IT Innovations Are Changing and Improving the Healthcare Industry.
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news
Telerx Completes Acquisition of C3i
July 01, 2014
Telerx, a leader in U.S. customer care services, today announced that it has completed its acquisition of C3i, a leading provider of technology support services for the life sciences industry.
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news
Telerx Expert Weighs in on FDA Social Media Regs in PharmaVoice
June 02, 2014
"Consumers in general choose to live many aspects of their lives on social media," Kim Radefeld explains, "So why not communicate with them where they already are?"
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Telerx to Acquire C3i, Adding Global Capabilities
May 27, 2014
Telerx to Acquire C3i, a Life Science Technology Services and Solutions Provider, Adding Global Capabilities HORSHAM, Pa., May 27 – Telerx, a leader in U.S. customer care services, today announced that it has signed an agreement to acquire C3i, a leading provider of technology support services for the life sciences industry. This acquisition will add...
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news
Telerx Monthly Column in Pharmaceutical Compliance Monitor
September 06, 2013
In the latest edition, Telerx's Barry Peters and Heather Ferrence discuss the use of web-based collaborative tools to support continuous process improvement.
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The Experience Matters.
As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.
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