In the world of consumer brands, we hear about shifting consumer preferences, the proliferation of new contact channels, and the emergence of mobile as our “first screen.”
To find more about how consumers really feel, Astute Global and C3i Solutions partnered up to survey thousands of consumers about how they prefer to interact with brands, what has changed, and what hasn’t.
Join the webinar to learn how consumers:
- research brands & products
- prefer to contact brands when they have questions, complaints or safety concerns
We believe that these insights can guide your consumer care strategies going forward.