Webinar: New Insights Into Consumers’ Channel Preferences

In the world of consumer brands, we hear about shifting consumer preferences, the proliferation of new contact channels, and the emergence of mobile as our “first screen.”

To find more about how consumers really feel, Astute Global and C3i Solutions partnered up to survey thousands of consumers about how they prefer to interact with brands, what has changed, and what hasn’t.

Join the webinar to learn how consumers:

  • research brands & products
  • prefer to contact brands when they have questions, complaints or safety concerns

We believe that these insights can guide your consumer care strategies going forward.

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event detail

Start: November 15, 2018
End: November 15, 2018
11:00 am EST

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As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.

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