SOCAP’s new Quality Monitoring Workshop is an interactive one-day event focused on common internal quality functions and issues within the contact center.
Join our experts Barbara Sweat and Angela Bermudez at the workshop “A Cross Channel Approach to Monitoring” on September 13th at 9:45 am and learn:
Discover innovative approaches to monitoring and learn how to effectively narrow your focus to improve processes and offer best-in-class engagement. In this session, participants will be led through interactive roundtable discussions to explore:
Start: September 13, 2017
End: September 13, 2017
As an industry leader in business process outsourcing, HCL Technologies delivers global, multi-channel engagement solutions. The Experience Matters. Let us show you why.Contact Us