CBI’s Annual Bio/Pharmaceutical Contact Centers Forum

A MUST-ATTEND IN 2016 — FEATURING EVEN MORE CONTENT AND INDUSTRY PERSPECTIVES

• The Legal and Regulatory Landscape Impacting Contact Center Operation

• Digital Strategies for Agile Omnichannel Contact Center

• Effective Monitoring of Adverse Events Over Various Channels of Communication

• Optimization of Data Utilization to Enhance Patient Support and Adjust Service Offering

• The Latest Updates on phactMI’s Newly Enhanced Web Portal and Initiatives to Ensure Transparency

• Innovative Ways to Improve Reactive Communications with HCPs

• Effectively Manage a Global Contact Center

• Analysis of Social Media Channels that Companies are Using to Improve the Customer Experience