A MUST-ATTEND IN 2016 — FEATURING EVEN MORE CONTENT AND INDUSTRY PERSPECTIVES
• The Legal and Regulatory Landscape Impacting Contact Center Operation
• Digital Strategies for Agile Omnichannel Contact Center
• Effective Monitoring of Adverse Events Over Various Channels of Communication
• Optimization of Data Utilization to Enhance Patient Support and Adjust Service Offering
• The Latest Updates on phactMI’s Newly Enhanced Web Portal and Initiatives to Ensure Transparency
• Innovative Ways to Improve Reactive Communications with HCPs
• Effectively Manage a Global Contact Center
• Analysis of Social Media Channels that Companies are Using to Improve the Customer Experience
