Transforming Customer and Employee Experience Through Artificial Intelligence and Automation
Advances in technology like Artificial Intelligence present opportunities for companies to improve the customer experience of the always-on consumers, and the process-driven organizations. HCL Technologies presents MAX – an AI solution that leverages natural language processing, machine learning and intelligent automation to drive successful interactions, enhance consumer insights and drive process efficiencies.
A powerful consumer analytics platform that transforms unstructured consumer interaction data into targeted insights through:
An automated interaction solution – facilitating intelligent dialogue between people and systems:
A real-time translation solution that delivers local language support from anywhere in the world through any written channel.
A cloud-based dynamic case management solution providing:
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