As members of the customer care community, we are celebrating Customer Service Week at Telerx this week.
In case you are unfamiliar with the concept, Customer Service Week is an international event devoted to recognizing the importance of customer service in business. It’s also a time to honor those who work in industry — supporting customers/clients/consumers/patients/etc. — with the highest degree of care, empathy and professionalism.
Customer Service Week History
Customer Service Week began in the 1980’s as a way to recognize and reward individuals who provide service. In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. It has since grown to an international commemoration, being held every year in 40+ countries throughout the world.
This Year’s Theme
Each year’s Customer Service Week is based around a designated theme, to set the tone for the week. For this year, the theme is “Say YES to Excellence.” It is a challenge to everyone who works with customers, clients and patients — either on the phone, online, or in person — to reflect on the value of their work and to ‘Say YES to Excellence’ in everything they do. It also serves as a reminder for us at Telerx to never lose sight of our goal of consistently providing the highest level of service to our clients.
Customer Service Week @ Telerx
During this week, we will be celebrating our tradition of service excellence by taking the time to recognize our very deserving and hardworking associates. Throughout the week we will be acknowledging their passion and hard work with games, raffles, gifts and fun. These outstanding ladies and gentlemen do great things each and every day and we enjoy recognizing their service.
How is your organization celebrating Customer Service Week this year?