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Finish What You Start
Marina Misheva / Dec 05, 2013
I recently returned from the Wood family version of European Vacation. Fortunately, without the Griswold misadventures and that hilarious London loop over the Lambeth Bridge in that yellow Austin Maxi![…]
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The Old Enriched By The New
C3i Solutions / Nov 08, 2013
SOCAP International 2013 Annual Conference October 27 – 30, Scottsdale, Arizona In a land of timeless natural wonders—the breathtaking Arizona mountain views, the amazing red rock formations of Sedona, and[…]
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Top 10 Reasons Why Your Brand Should Be On Google+
C3i Solutions / Oct 25, 2013
Google+, the search giant’s social network, launched during the summer of 2011. Tech geeks and journalists alike immediately logged on to try the service. Many thought it was interesting; I[…]
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The Year In Customer Care
C3i Solutions / Dec 28, 2010
The Social Customer recently published its crowd-sourced eBook called The Year in Customer Care. The book is a compilation of 2010 blog posts voted on by TSC readers. As 2010[…]
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Mister. Can You Spare Some Change?
C3i Solutions / Dec 17, 2010
Because change seems to be hard to come by; and it’s just plain hard to do. Now, I appreciate that, for most of you reading this, change is actually quaint[…]
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On The Way to SOCAP Annual Conference
C3i Solutions / Oct 17, 2010
I'm on my way to San Francisco for the annual conference of the Society of Consumer Affairs Professionals (SOCAP). Historically, the content of this conference, and the attendees, has been[…]
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Things Aren’t Always What They Appear
C3i Solutions / Oct 14, 2010
When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us[…]
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Channel Your Energy
C3i Solutions / Sep 15, 2010
Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower[…]
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Does Influence Matter In Customer Service?
C3i Solutions / Aug 19, 2010
No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]
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Tree Frogs & The Social Ecosystem
C3i Solutions / May 27, 2010
Ok, this post has nothing to do with tree frogs, biology or ecology. But, unlike Seth Godin, my brain only has a limited capacity for catchy, pun-filled blog titles. I[…]
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