Finish What You Start

/ Dec 05, 2013

I recently returned from the Wood family version of European Vacation. Fortunately, without the Griswold misadventures and that hilarious London loop over the Lambeth Bridge in that yellow Austin Maxi![…]

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The Old Enriched By The New

/ Nov 08, 2013

SOCAP International 2013 Annual Conference October 27 – 30, Scottsdale, Arizona In a land of timeless natural wonders—the breathtaking Arizona mountain views, the amazing red rock formations of Sedona, and[…]

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Top 10 Reasons Why Your Brand Should Be On Google+

/ Oct 25, 2013

Google+, the search giant’s social network, launched during the summer of 2011. Tech geeks and journalists alike immediately logged on to try the service. Many thought it was interesting; I[…]

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The Year In Customer Care

/ Dec 28, 2010

The Social Customer recently published its crowd-sourced eBook called The Year in Customer Care. The book is a compilation of 2010 blog posts voted on by TSC readers. As 2010[…]

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Mister. Can You Spare Some Change?

/ Dec 17, 2010

Because change seems to be hard to come by; and it’s just plain hard to do. Now, I appreciate that, for most of you reading this, change is actually quaint[…]

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On The Way to SOCAP Annual Conference

/ Oct 17, 2010

I'm on my way to San Francisco for the annual conference of the Society of Consumer Affairs Professionals (SOCAP). Historically, the content of this conference, and the attendees, has been[…]

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Things Aren’t Always What They Appear

/ Oct 14, 2010

When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us[…]

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Channel Your Energy

/ Sep 15, 2010

Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower[…]

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Does Influence Matter In Customer Service?

/ Aug 19, 2010

No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]

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Tree Frogs & The Social Ecosystem

/ May 27, 2010

Ok, this post has nothing to do with tree frogs, biology or ecology. But, unlike Seth Godin, my brain only has a limited capacity for catchy, pun-filled blog titles. I[…]

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