The Experience Matters. Let us show you why.
Contact us today.
Read how C3i Solutions is leveraging Avaya Mobile Experience to provide better customer experience.
Read MoreHow have Millennial channel preferences for contacting consumer affairs changed over the past 5 years?
Read MoreContact centers are the face of your brand. They need to understand how to take advantage of current trends, and be prepared for what’s coming next.
Read MoreFrank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.
Read MoreNew speech recognition technology is evolving the standard of phone call-based customer service.
Read MoreToday’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.
Read MoreThe following post was adapted from Social Media Customer Care National Champion on johnmacdaniel.net. Congratulations to Duke University. After starting with 68 teams, you clearly are the NCAA 2015 Basketball[…]
Read MoreThe following post was adapted from Social Media Customer Care Elite Eight on johnmacdaniel.net. As the tournament whittles the remaining teams down to an Elite Eight, as promised in my[…]
Read MoreThe following post was adapted from Social Customer Care 2015 Sweet Sixteen on johnmacdaniel.net. March Madness is upon us, and many of us will be eagerly checking scores and reviewing[…]
Read MoreDespite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone,[…]
Read MorePlease note: we are currently updating our website which will be live shortly.