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On The Way to SOCAP Annual Conference
C3i Solutions / Oct 17, 2010
I'm on my way to San Francisco for the annual conference of the Society of Consumer Affairs Professionals (SOCAP). Historically, the content of this conference, and the attendees, has been[…]
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Things Aren’t Always What They Appear
C3i Solutions / Oct 14, 2010
When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us[…]
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Channel Your Energy
C3i Solutions / Sep 15, 2010
Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower[…]
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Does Influence Matter In Customer Service?
C3i Solutions / Aug 19, 2010
No. My opinion of that was solidified last week thanks to a band of real smart folks led by Wim Rampen. Wim tossed some tweet chum out there last week[…]
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Tree Frogs & The Social Ecosystem
C3i Solutions / May 27, 2010
Ok, this post has nothing to do with tree frogs, biology or ecology. But, unlike Seth Godin, my brain only has a limited capacity for catchy, pun-filled blog titles. I[…]
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Social Media in the Contact Center – Beyond the Tools. Before the Tactics
C3i Solutions / Apr 27, 2010
I’m thrilled to personally welcome you to the Telerx blog. Thanks to Telerx for giving me the opportunity to share my thoughts and point of view as we build, what[…]
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