Michael Dean


Chief Technology Officer

Michael has nearly 20 years of service delivery and technology systems experience. Recently, he was a Service Delivery Executive at Capgemini where he led the delivery of global managed services. He was also the Deputy Chief Information Officer for the City of Philadelphia, and has worked at Wyeth, Bearing Point, and Arthur Anderson. Michael has an MBA from Temple University and BA in Economics from The Pennsylvania State University.

Real-Time Analytics

Is Real-Time Analytics Right for Your Organization?

/ Oct 31, 2017

Big Data has been around for years, but the concept of real-time analytics has remained a challenge. But with current technological innovations, including automation and AI, that's all changing.

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Transforming CRM through Speech Recognition

/ Oct 13, 2016

New speech recognition technology is evolving the standard of phone call-based customer service.

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