Kenji Saegusa

Account Director

Kenji has over 20 years of experience delivering IT consulting services in various functional areas and industries. He has worked on several life sciences client engagements, including establishing global standard clinical support processes and implementation / support of CRM systems. Kenji graduated from Kokugakuin University with a major in Law, and is ITIL certified.

Using NPS to Improve the Customer Experience in Japan

/ Dec 05, 2016

A look at Net Promoter Score (NPS), and its use in the Japanese contact center industry

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