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John MacDaniel

john.macdaniel@telerx.com

Sr. Director, Digital

John has 25+ years of experience in the contact center industry. His background includes contact center operations, training, quality, and customer experience. Since 2008, John has focused much of his attention on social media, with a bent on defining and expanding the contact center's role in supporting brand social media initiatives. Hear more from John on his blog - www.johnmacdaniel.net.

Social Customer Care: National Champion

/ Apr 10, 2015

The following post was adapted from Social Media Customer Care National Champion on johnmacdaniel.net. Congratulations to Duke University. After starting with 68 teams, you clearly are the NCAA 2015 Basketball[…]

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Social Customer Care 2015: Elite Eight

/ Mar 27, 2015

The following post was adapted from Social Media Customer Care Elite Eight on johnmacdaniel.net. As the tournament whittles the remaining teams down to an Elite Eight, as promised in my[…]

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Social Customer Care Sweet Sixteen

Social Customer Care 2015: Sweet 16

/ Mar 19, 2015

The following post was adapted from Social Customer Care 2015 Sweet Sixteen on johnmacdaniel.net. March Madness is upon us, and many of us will be eagerly checking scores and reviewing[…]

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