Frank Pettinato

Frank is a seasoned leader in the consumer package goods, business services and technology industries. He holds an MBA from St. Joseph’s University and a Bachelor’s degree in Mechanical Engineering from Temple University.

Adverse Events: Not Just a Concern for Healthcare

Frank Pettinato / Feb 08, 2017

Frank Pettinato discusses the FDA database which catalogs adverse event and product complaint info for foods, dietary supplements, and cosmetics.

Integrate Social Media into Your Customer Care Service Model

Frank Pettinato / Aug 09, 2016

Today’s more advanced social customer care activities require coordination among key stakeholders — namely, marketing, consumer affairs and external brand agencies.

3 Keys to Handling a Product Recall

Frank Pettinato / Jan 15, 2015

Despite a company’s commitment to safe production and distribution practices, food recalls and other crisis situations can and do happen. The CDC estimates that every year in the U.S. alone,[…]

Frank Pettinato

Adverse Events: Not Just a Concern for Healthcare

Integrate Social Media into Your Customer Care Service Model

3 Keys to Handling a Product Recall

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