About HCL Technologies

About Us

HCL Technologies, is a multi-channel customer engagement services and Life Sciences Outsourcing provider, specializing in global, high-touch consumer, patient, and end-user management. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.

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On April 6th , 2018 C3i Solutions was acquired by HCL Technologies, a next-generation global technology company. Learn more about our journey in building and protecting the world’s leading consumer and life sciences brands.

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  • Svetoslav Georgiev

    SVP, International Operations

    As  Senior Vice President International Operations, Svetoslav Georgiev is responsible for managing all aspects related to the service delivery from the operations centers in Bulgaria, India and China.  Svetoslav has nearly 15 years of experience in the field of business process outsourcing. He has also held positions of increasing responsibility with Mtel, the largest telecommunication company in Bulgaria.

    Svetoslav earned an MBA from the American University in Bulgaria and a BA in International Business from the University of Economy in Varna, Bulgaria.

  • Renie Steinhauser

    Senior Director, Pharmacovigilance

    As Sr. Director of Pharmacovigilance, Renie is responsible for oversight of C3i Solutions’ Pharmacovigilance programs, systems and processes while maintaining regulatory compliance. She is client focused and offers a proactive approach to identifying gaps and providing solutions.

    Renie began her career as a Registered Nurse and brings 29 years of clinical practice and 12 years in the Pharmacovigilance space to C3i Solutions. She has experience in data management, use and setup of clinical and safety databases, regulatory requirements, and program oversight in both the Clinical Trial and Post-Marketing arenas.


Awards & Accolades

  • Gartner Magic Quadrant: 2014 Gartner Magic Quadrant for End-User Outsourcing Services, North America
  • Customer Interactions Solutions TCM.net: Top 50 Teleservices Agencies
  • PegaWORLD 2014: Business Impact Award
  • Ventana Research: 2013 Leadership Award
  • 2013 Call Center Excellence Awards: Finalist for Best Contact Center Learning, Development & Recognition
  • Gartner Magic Quadrant: 2013 Gartner Magic Quadrant for End-User Outsourcing Services, North America
  • Customer Interactions Solutions TCM.net: Top 50 Teleservices Agencies
  • PegaWORLD 2013: Business Impact Award
  • TMC Communications Solutions Product of the Year: Social InteraXions
  • Customer Interactions Solutions TCM.net: Top 50 Teleservices Agencies
  • ContactCenterWorld.com: Top Outsourcer Ranking Award
  • Customer Interactions Solutions TCM.net: Top 50 Teleservices Agencies


Our Operations Centers are ISO 9001: 2015 Certified!

The International Organization for Standardization (ISO) holds many companies across numerous industries to a high level of performance standards. In fact, they are the world’s largest developer of standards. When a company receives ISO certification, it means that they are providing their customers with exemplary service. We are proud that our global operations centers in North America, Europe, China and India have been recognized as ISO certified with an independent 9001:2015 certification. Clients being serviced from our USA, Bulgaria, China and India offices can be assured they are receiving the highest level of support. We deliver flexible and reliable services which meet your organization’s needs on a national or global level, saving time and money. We continue to monitor our performance standards and to constantly improve our processes to deliver the highest standard of Life Sciences’ IT services in the industry.

Applicable Standard: ISO 9001:2015; Certificate number: 53791

Data Security & Privacy

C3i Solutions is a quality and process-driven company, and we know that data privacy and security are of the utmost importance to our clients. That’s why we’ve put into place highly developed, documented, utilized, and maintained procedures that ensure the quality of our service-delivery, with our Global Compliance and IT Information Security teams leading the charge.
To that end, C3i Solutions maintains important accreditations in data privacy and security:

  • PCI DSS – Being compliant with the PCI Data Security Standard (DSS) means that C3i Solutions is doing its very best to keep our clients’ customers valuable information safe and secure and out of the hands of people who could use that data in a fraudulent way.
  • GDPR Compliant

Data Security & Privacy Team

Shruti Dhand

Shruti is the Data Security Officer for C3i Solutions

Shruti Dhand has over 17 years of IT and Information Security experience. Shruti holds several professional certifications including the CISSP, CISM, and ISO 27001:2013 LA. Shruti oversees the information security and risk management program functions at C3i Solutions.

Heather Ferrence - R.N., B.S.N.

Heather is the Privacy Officer for C3i Solutions

Heather co-leads our Compliance Department at C3i Solutions. In addition to her role as the C3i Privacy officer, Heather oversees the Corporate Governance for C3i Solutions’ Pharmaceutical and Medical Programs. Heather ensures C3i Solutions remains in compliance with state, federal and global regulations, client expectations, and all policies and standard operating procedures.

Dyann Heward Mills

Data Protection Officer (DPO)

Heward Mills Limited Fitzwilliam Hall, Fitzwilliam Place, Dublin 2, DO2 T292 dataprotectionoffice@hcl.com